Delaware Consulting has been active in the public sector for years now. We have provided our services to government institutions at national, regional and local levels. We support our government clients with a wide range of solutions based on business applications developed by SAP, OpenText and Microsoft.
We see 3 fundamental challenges for government in the coming years:
- The way in which government bodies interact with their stakeholders is transforming relationships in the public sector. Citizens expect a direct, effective and timely response. Public contractors – whether in roadworks, services or other dealings with government – cannot improve their efficiency with government bodies unless these institutions fundamentally transform how they interact with their providers. Delaware Consulting has amassed extensive experience in technologies that allow government institutions, at any level, to deal with these challenges. We design and implement relationship management solutions and collaborative technologies that improve the effectiveness of interaction with public agencies. For example, the handling of tax return inquiries at SPF/FOD Finance was dramatically improved in terms of the number of cases handled and quicker response times by enabling a relationship management solution.
- To increase service levels to all their stakeholders whilst reducing public spending, government agencies need to transform their operations and make their processes more effective. “Doing more with less" can only be achieved by transforming how government officials at all levels execute their tasks. Transforming classical, paper-based processes with new ways of working where information is easily stored, shared and retrieved. Process-driven technology solutions play a key role in that transformation. Delaware Consulting has a vast experience in implementing enterprise resource planning systems (ERPs), business process management solutions and record management solutions that provide the foundations for succeeding this transformation in government.
- Ensuring effectiveness of spending and control of allocated budgets is another challenge government agencies are facing. The pressure on government to ensure effective spending of taxpayers’ money has never been higher and more urgent. Delaware Consulting has the expertise and experience to assist government bodies, at any level, to plan and master their budgets as well as control their spending. Solutions that not only allow to track spending but also provide insight into improving the effectiveness of public spending. We design and implement public accounting and budgeting solutions that comply with laws and regulations for public organizations.