Content is one of the most valuable assets to enterprises. ECM Suite helps you organize content management strategies that optimize life cycle management, transactional content processes and engagement through a more effective use of business content. OpenText ECM Suite orchestrates all the departments in your organization to do more with your content.

As a trusted IT partner, Delaware Consulting defines, implements and manages these solutions. We search for result-oriented IT solutions that perfectly align business and technology requirements.

Features

OpenText ECM Suite integrates multiple technologies for content management. The OpenText ECM Suite components, built on a Shared Services foundation, also provide a common integration layer which enables the Suite components to access and manage content that originates in third-party ERP, email and productivity applications.

Some of the key features are:

• Document Management: unites documents and business processes for greater efficiency
• Transactional Content Management: optimizes high-volume, document-driven business processes
• Collaboration: helps you create corporate wikis and blogs, collaborative workspaces and communities of practice
• Records Management: helps you manage legal and financial risk by maintaining and disposing of content according to defined policies and legally approved methods 
• Case Management: provides an efficient and repeatable structure for managing collaborative, content-centric business processes
• Social Media: improves your marketing and organizational effectiveness by adding social media capabilities to your content and business processes
• Rights Management: protects valuable and sensitive content wherever it is and prevents intellectual property theft, unauthorized access and/or inappropriate use
• Business Process Management: establishes efficient business workflow processes and quickly modifies them as priorities change and your business evolves
• Web Content Management: creates an interactive Web experience personalized for each visitor to your website – delivered to mobile devices and traditional browsers
• Email Management: reduces corporate risk through email archiving and compliance, efficient eDiscovery and total integration with Lotus Notes and Microsoft Outlook and Exchange
• Capture & Imaging: captures paper documents and transforms them into digital content to promote business efficiency
• Digital Asset Management: simplifies the process of creating, managing and distributing rich media for web, print, broadcast, and other marketing and content channels
• eDiscovery: enables your in-house team to manage Electronically Stored Information (ESI) and handle eDiscovery processes in a more predictable and cost-effective manner
• OCR/ICR & Classification: automatically captures and interprets paper documents, scanned images, email and faxes using sophisticated document and character recognition
• Semantic Navigation: combines content analytics with information retrieval to automatically present website visitors with content that is relevant to what they’re looking for or viewing
• Archiving: makes more efficient use of storage devices to reduce costs while providing users with unimpeded access to large volumes of email, records, and documents        
• Customer Communications Management: automates customer communications for business-to-business (B2B) and business-to-consumer (B2C) marketing and customer service scenarios
• Portal: helps fuel innovation and productivity by creating websites with rich content and applications, thereby supporting personalized interactions with customers, employees, suppliers and partners