Enterprise Content Management
Approximately 80% of all the information in your organization is stored in unstructured information. Where, a few years ago, by unstructured information we still meant documents, nowadays we also refer to blogs, social networks, images, videos and other media.
What's more, every nine to twelve months the amount of information doubles. It is clear that a solution is necessary in order to manage the growing amount of information and to unlock in a simple way for the users the knowledge that is hidden in that information. Enterprise Content Management (ECM) helps your organization rise to this challenge. The added value of an ECM system for your organization may be founded on one or more of the following points:
Use social media and other Web 2.0 technologies more efficiently in order to build stronger relationships with customers, partners, employees and other stakeholders. Just think of portals where different stakeholders cooperate with your organization on a specific subject or project, using the latest technologies. To improve commitment, specific ECM technologies such as Social Media, Collaboration, Web Content Management and Rich Media Management are implemented.
- Lifecycle of information
Reduce the business and legal risks within your organization and achieve and maintain compliance. This refers to processing a file (for example for HR, a complaint, project or contract) and recording the required information, while ensuring that this information is also kept for the (legally) set period. To improve the management of the information lifecycle, specific ECM technologies such as Document Management, Records Management, Rights Management and Digital Asset Management are implemented.
- Transactions Improvement
Improve efficiency, which allows fast and informed decision-making within your organization. The approval and payment of incoming invoices, troubleshooting or the correct handling of a customer complaint can be given as examples. To improve transactions, specific ECM technologies such as Capture and Imaging, OCR/ICR and Classification, Business Process Management and Fax Management are implemented.
Delaware Consulting has built up a very broad experience in Enterprise Content Management systems in a variety of market segments and can support you throughout the Enterprise Content Management implementation process.